Hear from Kate Pizer, customer service manager

I started with Heidelberg Materials in 2001 after moving back to the local area. I’d previously worked as a carer for the elderly working shifts over 7 days a week. I wanted to improve my work/life balance and start a career. 

My first role was working in the area sales office as a Trainee Sales Co-ordinator. I learnt the full sales process, spent time understanding the business and all the different departments that were based within the office. When the opportunity arose, I was promoted to a Sales Co-ordinator which I then spent two and half years in the Customer service office.

When the next District Sales manager role became available, I applied and was given the role in Northamptonshire. I covered this area for several years before being moved to Peterborough and later the East Midlands where I spent more than 12 years as a District Sales Manager.

I left the business for a short time in 2015 to explore an opportunity as a National Account Manager in a completely different field, but was soon drawn back with an opportunity as Regional Manager for Distribution in our customer service centre and have been back 6 years. What brought me back? The people, the variety of work, opportunities to further my career and it’s a great company to work for!

My role has evolved over the past 6 years and I became Customer Service Manager last year. The business is constantly striving to improve processes and become easier to deal with, I can honestly say I love the work I do.